Privacy Policy

Tippr-UK ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

Who We Are (Data Controller)

Tippr-UK is a partnership trading in England (partners: Jordan Quayle and Shaun Thompson), of 6 North Fold Close, Tyldesley, Manchester, M29 8SE, United Kingdom. We are the data controller for the personal data described in this policy. For any privacy question or request, contact us at hello@tippr-uk.com.

Information We Collect

We may collect personal information such as your name, email address, phone number, billing/delivery address, and payment details when you register an account, place an order, or contact us.

Payment card details are collected and processed directly by our payment providers — we never see or store full card numbers.

How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your orders or enquiries
• To improve our website, products, and services
• To comply with legal obligations

Our Lawful Bases

• Contract: processing and delivering your order and handling returns.
• Legal obligation: keeping accounting and tax records.
• Legitimate interests: responding to enquiries, preventing fraud, and improving our site.
• Consent: non-essential cookies and any marketing emails — you can withdraw consent at any time.

Sharing Your Information

We do not sell your personal data. We only share it with trusted service providers (e.g. payment processors and delivery partners) where necessary to fulfil your order, or when required by law.

These include our e-commerce and checkout platform (Shopify), payment providers, couriers and pallet carriers, and our email provider. Some providers may process data outside the UK; where they do, the transfer is protected by UK adequacy regulations or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

How Long We Keep It

Order and transaction records are kept for six years plus the current financial year to meet HMRC and accounting requirements. Enquiry correspondence is kept for up to two years. Cookie and analytics data is kept for no longer than 24 months.

Your Rights

Under UK GDPR you have the right to:

• access a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased where we no longer need it;
• restrict or object to our processing, including direct marketing;
• receive your data in a portable format; and
• withdraw consent at any time where we rely on consent.

To exercise these rights, email hello@tippr-uk.com or use our Contact Us page. We will respond within one month.

Cookies

Details of the cookies we use, and how to control them, are in our Cookie Policy.

Complaints

If you are unhappy with how we handle your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF — ico.org.uk.